Every issue tracked.
Every conversation in context.
Maintenance requests, complaints, bylaw violations, vendor coordination — every building issue lives in one place with threaded discussions, attached documents, and SLA-driven due dates.
Scattered threads and lost context.
Building issues live in email chains, text messages, spreadsheets, and sticky notes. When an owner follows up on a maintenance request from two months ago, someone has to piece together what happened from fragments across three different inboxes. When a new manager takes over a building, the history disappears with the person who left.
Pippin gives every issue a permanent home — with every conversation, decision, and document attached from creation to resolution.
From report to resolution — visible end to end.
Issue is created
Issues arrive from email triage, portal submissions, or manual creation. Each is categorized into one of 40+ types and assigned an SLA-driven due date automatically.
Work happens in context
Threaded discussions keep every comment, email, and decision in one place. Tag people, attach files, log vendor interactions — all on the same timeline.
Issue resolves
When work is complete, the issue closes with a full audit trail. AI-generated summaries capture what happened and what's pending — searchable forever.
One view for everything about an issue.
Each issue shows its full lifecycle — the reporter, category, discussion thread, attached documents, and current status. Each role sees the information relevant to them.
Built for the way buildings actually work.
40+ issue categories
Maintenance, complaints, bylaw violations, insurance claims, move-in/out — each with its own workflow, priority rules, and SLA timelines.
Threaded discussions
Comment, reply, tag people, and attach files — all in context. Outbound emails and their replies are threaded back into the discussion automatically, so the full conversation lives with the issue — not scattered across inboxes.
Document attachment
Invoices, photos, quotes, and correspondence attach directly to the issue. No more searching through shared drives or email attachments.
AI summaries
Pippin generates concise summaries of long issue threads — key decisions, actions taken, and outstanding items. Perfect for catching up fast.
SLA tracking
Every issue type has a configurable service-level timeline. Pippin tracks due dates, escalates overdue items, and gives managers a clear view of what needs attention now.
Full audit trail
Every status change, comment, and document — timestamped and attributed. When the AGM asks what happened with that leak last year, the answer is one search away.
All your buildings. All their issues. One screen.
Filter by building, category, priority, or assignee. See what's overdue, what's in progress, and what's been resolved. Strata managers see their whole portfolio. Council members see their building.
Visibility for everyone — at the right level.
→ Strata managers
See every issue across your portfolio. Know which buildings need attention, which items are overdue, and what your team is working on — without asking anyone.
→ Council members
See what's happening in your building without chasing your manager for updates. Track progress, review discussions, and participate in decisions.
→ Owners
Submit issues and track their status from the owner portal. Get updates when something changes. No more wondering if anyone read your email.