Your building's inbox,
handled automatically.
Every email to your building is read by AI, categorized, and acted on — before anyone has to touch it. Issues get opened, questions get answered, forms get sent. When Pippin isn't sure, it asks a human.
Your inbox is a black hole that eats your day.
For strata managers, the inbox is the building's entire operations queue — multiplied across every property in the portfolio. Maintenance requests buried under vendor quotes. The same owner question arriving for the third time this week. Scale that across 10 or 20 buildings and the inbox becomes the bottleneck for the entire firm.
For self-managed councils, it's just as painful — but the people doing it have day jobs. A council president gets home at 6 PM to find 23 building emails that each need a different response. A treasurer forwards an invoice to the wrong thread. A building manager handles a complaint the council never hears about. There's no system and no one whose job it is to triage any of it.
Pippin handles it for both. It reads every message, decides what to do, and does it — whether you manage one building or fifty.
From inbox to action in seconds.
When an email arrives at your building's address, here's what Pippin does — automatically.
Email arrives
Pippin receives the message, identifies the sender through a relationship graph (2-degree trust), and quarantines untrusted senders.
AI reads & classifies
The message is analyzed, categorized into one of 40+ issue types, and prioritized. Complex emails covering multiple topics are split into separate items.
Action is taken
Pippin opens issues, answers questions, sends forms, or queues it for human review — depending on confidence level and your building's configuration.
The triage queue — your building's nerve center.
Every inbound email flows through triage. Pippin shows you what it found, what it recommends, and what it's already handled. You can approve, adjust, or override anything — but most of the time, you won't need to.
Not just sorting. Actually doing the work.
Other tools categorize your email. Pippin reads it, understands it, and takes the right action.
Instant answers
Owner asks about guest room booking rules or CRF spending thresholds? If the answer exists in your bylaws or records, Pippin sends it back immediately — with citations.
Automatic issue creation
Maintenance report comes in? Pippin opens an issue with the right category, priority, and due date — and escalates emergencies immediately.
Multi-topic splitting
One email about a leak, a parking dispute, and a question about the AGM? Pippin splits it into three separate items — each categorized, prioritized, and routed independently.
Form delivery
Owner needs to submit a renovation request or move-in notification? Pippin identifies the correct form, pre-fills known fields from the email, and sends it directly to the owner.
SLA-driven urgency
Each issue category maps to a service-level timeline. Emergency maintenance gets immediate escalation. Amenity bookings get 48 hours. Pippin sets due dates that match your building's expectations.
Human-in-the-loop
When confidence is low or when your building's policy requires it, Pippin surfaces the email for human review — with its recommendations ready for one-click approval or adjustment.
Duplicate detection & merge
Five owners email about the same elevator outage? Pippin links each message to the existing thread instead of creating five duplicate issues.
Role-tailored views
Each role — manager, concierge, admin, council member — sees a triage view scoped to their responsibilities. Misrouted? One click reassigns it.
Trusted senders — without maintaining a list.
Pippin uses a relationship graph to determine who's allowed to email your building. Owners, tenants, council members, and managers are trusted automatically — along with people connected through trusted organizations like your management company or regular vendors. Everyone else is quarantined until you decide.
No allowlists. No blocklists. Just relationships.
Responses that go out before you see the email.
When an owner emails a question Pippin can answer — a bylaw rule, a process inquiry, a key date — the response goes back immediately, grounded in your building's actual records. The owner gets a fast answer. You get one less email.
Built for every side of the building.
→ Strata managers
Configure triage rules per property and see one unified queue for your entire portfolio. Pippin handles the routine — and merges duplicate reports automatically — so your team focuses on judgment calls.
→ Self-managed councils
Your evening isn't eaten by triage anymore. By the time you open Pippin, emails are categorized, duplicates are merged, and each council member sees only what's relevant to their role.
→ Owners
Email your building and get a fast, accurate response — without anyone needing to log in. Your issue is tracked from the moment you send it. No more wondering if your message was lost.